Clinic Network Appointment Automation
Integrated CRM, call routing and reminders; confirmed appointments grew by 47%.
Challenge
Website leads were processed manually and dropped before confirmation.
What we delivered
- Connected website forms to CRM with routing logic.
- Added SMS and email reminders with SLA monitoring.
- Built conversion dashboard by branch and service line.
Outcome
- +47% confirmed appointments.
- -33% missed inquiries.
- +26% faster call-center response.