Clinic Network Appointment Automation

Integrated CRM, call routing and reminders; confirmed appointments grew by 47%.

Challenge

Website leads were processed manually and dropped before confirmation.

What we delivered

  • Connected website forms to CRM with routing logic.
  • Added SMS and email reminders with SLA monitoring.
  • Built conversion dashboard by branch and service line.

Outcome

  • +47% confirmed appointments.
  • -33% missed inquiries.
  • +26% faster call-center response.

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